Senior CSR Lead & Coach — Call Center Operations

A leading technology firm is seeking a Senior Customer Service representative responsible for coaching a team of Customer Service Agents to meet program objectives and service level agreements. The ideal candidate will have at least 2 years of call center experience and a strong background in customer service and teamwork. The role includes monitoring calls and supporting customer service representatives. This is a great opportunity to contribute to a team focused on excellent customer experience. #J-18808-Ljbffr