Senior CSR Lead & Coach — Call Center Operations

A consulting firm in Concord, NH is looking for a Senior Customer Service representative to lead and coach a team of agents. Responsibilities include monitoring performance, assisting with daily operations, and providing support as needed. Ideal candidates have a High School Diploma and at least 2 years of call center experience, along with leadership skills. The position emphasizes a commitment to customer service excellence. #J-18808-Ljbffr