Senior CSR Lead & Coach — Call Center Operations

A leading consulting firm is seeking a Senior Customer Service Representative to lead a team of Customer Service Agents in Hartford, Connecticut. Responsibilities include coaching staff, monitoring service levels, and assisting Operations Supervisors. Ideal candidates must have a High School Diploma or GED and at least two years of call center experience. This position offers a comprehensive compensation package based on various factors. Join a team committed to customer excellence and leadership development. #J-18808-Ljbffr