Senior CSR Lead & Coach — Call Center Operations

A leading federal services firm in Baton Rouge is looking for a Senior Customer Service Representative to lead and coach a team of Customer Service Agents. This role involves monitoring calls, providing feedback, and ensuring service level agreements are met. Candidates should have at least 2 years of call center experience and a High School Diploma or GED. The position offers opportunities for growth and is vital to maintaining operational excellence in customer support. #J-18808-Ljbffr