Senior CSR Lead & Coach — Call Center Operations

A leading customer service provider in Tallahassee seeks a Senior Customer Service Representative to lead and coach a team of agents to meet customer service goals. Responsibilities include monitoring calls and providing feedback, as well as supporting supervisors with reporting and call volume monitoring. Candidates should have a high school diploma and a minimum of 2 years in call center customer service, along with leadership experience. This role emphasizes active team interactions and aims to uphold service level agreements. #J-18808-Ljbffr