Senior CSR Lead & Coach — Call Center Operations

A federal services company based in Montgomery, AL is seeking a Senior Customer Service representative to lead and coach a team of Customer Service Agents. This role requires at least 2 years of call center customer service experience and involves regular monitoring of calls, providing feedback, and assisting with daily operational tasks. The ideal candidate will demonstrate strong leadership skills and a commitment to meeting customer service objectives. #J-18808-Ljbffr