Senior CSR Lead & Coach — Call Center Operations

A technology services provider is seeking a Senior Customer Service representative in Springfield, Illinois. The role requires providing leadership and coaching to a team of Customer Service Agents while ensuring service level agreements are met. Ideal candidates will have a High School Diploma or GED, a minimum of 2 years of call center experience, and leadership abilities. This position offers opportunities for professional growth and emphasizes a commitment to equal employment. #J-18808-Ljbffr