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ASM Research, An Accenture Federal Services Company

Senior CSR Lead & Coach — Call Center Operations

ASM Research, An Accenture Federal Services Company, Denver, Colorado, United States, 80285

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A technology services provider seeks a Senior Customer Service representative in Denver, Colorado, to lead and coach a team of Customer Service Agents. The role involves monitoring calls, ensuring service level agreements are met, and supporting team members. Applicants should have a High School diploma and minimum 2 years of customer service experience, along with 1 year in a leadership capacity. The position emphasizes teamwork and communication skills, offering competitive compensation and growth potential. #J-18808-Ljbffr