University of North Carolina at Chapel Hill
Referral Coordinator
University of North Carolina at Chapel Hill, Chapel Hill, North Carolina, United States, 27517
Position Title
Department:
ASOD Geriatrics Special Care-434400
Career Area:
Administrative/Clerical Support
Is this an internal only recruitment?:
No
Posting Open Date :
01/08/2026
Application Deadline:
01/22/2026
Position Type:
Permanent Staff (SHRA)
Salary Grade Equivalent:
NC09 / GN06
Working Title:
Referral Coordinator
Position Number:
20069044
Vacancy ID:
P020727
Full-time/Part-time Permanent/Time-Limited:
Full-Time Permanent
Hours per week:
40
Work Schedule:
Monday – Friday, 8am – 5pm
Work Location:
CHAPEL HILL, NC
Position Location:
North Carolina, US
Hiring Range:
$40,059 - $45,845
Pay Band Information:
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
Position Summary The Referral Coordinator’s primary responsibility is to assist the Special Care & Geriatric faculty with patient care management across various service areas. This position serves as liaison between UNCHCS providers and ASOD to provide timely consultations, evaluations, and medical clearance needs. This position ensures the efficient patient coordination of the Special Care & Hospital Oral Medicine group.
Patient Care –
Serves as the primary point of contact for UNC Health providers for patients who need dental clearance evaluation and treatment for head and neck cancer radiation therapy, chemotherapy, bone marrow transplant, and solid organ transplants. The coordinator contacts patients treated in the Emergency Room setting to collect and update insurance information when notified by an attending or resident about treatment rendered at UNC Health. The coordinator is responsible for contacting referred patients, appointing them, and registering them into all required systems. Frequently it requires communicating with the referring doctors to obtain all diagnostic reports, scanning information into required systems so that files can be accessed by other staff. All relevant documents and information, including faculty/surgeon notes, must be communicated and disseminated in a timely manner. The coordinator ensures prior approvals are obtained prior to treatment on the date of service, disseminates this information to other providers involved in the care, and collects co-payments and deposits for OR and clinic-based treatments.
Administration –
Assists the faculty/surgeon with correspondence and communication with referring health care providers. Validates and updates financial eligibility information for special programs (Ryan White, Veteran’s Leukemia & Lymphomas Society patients) on date of service. Provides front desk and phone coverage as needed; processes and routes prescription requests and ensures emergent, urgent, and acute issues are routed to providers in a timely manner.
Minimum Education and Experience Requirements High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Required Qualifications, Competencies, and Experience
Excellent communication, interpersonal, organizational, and problem-solving skills, and the ability to develop and maintain a positive rapport with patients, faculty members, management, team members, and referring providers.
Ability to adapt to a constantly changing environment.
Ability to maintain composure and professionalism when exposed to stressful situations.
Understanding of financial consequences of each patient interaction and the opportunity cost of a negative first impression to the revenue and goodwill generated.
Working knowledge and experience with Microsoft Office Suite.
When appointing patients, expected to learn, understand and utilize knowledge of various medical insurance plans (participating and non‑participating providers).
Preferred Qualifications, Competencies, and Experience
Experience working in a medical/dental practice or medical/dental field with patient interaction, or an equivalent combination of experience and education.
Undergraduate Degree, College Certificate, or Technical School Certificate in a healthcare-related area.
Working knowledge of EMR software, specifically EPIC.
Special Physical/Mental Requirements Ability to remain calm with a positive customer service attitude.
Campus Security Authority Responsibilities Not Applicable.
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ASOD Geriatrics Special Care-434400
Career Area:
Administrative/Clerical Support
Is this an internal only recruitment?:
No
Posting Open Date :
01/08/2026
Application Deadline:
01/22/2026
Position Type:
Permanent Staff (SHRA)
Salary Grade Equivalent:
NC09 / GN06
Working Title:
Referral Coordinator
Position Number:
20069044
Vacancy ID:
P020727
Full-time/Part-time Permanent/Time-Limited:
Full-Time Permanent
Hours per week:
40
Work Schedule:
Monday – Friday, 8am – 5pm
Work Location:
CHAPEL HILL, NC
Position Location:
North Carolina, US
Hiring Range:
$40,059 - $45,845
Pay Band Information:
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
Position Summary The Referral Coordinator’s primary responsibility is to assist the Special Care & Geriatric faculty with patient care management across various service areas. This position serves as liaison between UNCHCS providers and ASOD to provide timely consultations, evaluations, and medical clearance needs. This position ensures the efficient patient coordination of the Special Care & Hospital Oral Medicine group.
Patient Care –
Serves as the primary point of contact for UNC Health providers for patients who need dental clearance evaluation and treatment for head and neck cancer radiation therapy, chemotherapy, bone marrow transplant, and solid organ transplants. The coordinator contacts patients treated in the Emergency Room setting to collect and update insurance information when notified by an attending or resident about treatment rendered at UNC Health. The coordinator is responsible for contacting referred patients, appointing them, and registering them into all required systems. Frequently it requires communicating with the referring doctors to obtain all diagnostic reports, scanning information into required systems so that files can be accessed by other staff. All relevant documents and information, including faculty/surgeon notes, must be communicated and disseminated in a timely manner. The coordinator ensures prior approvals are obtained prior to treatment on the date of service, disseminates this information to other providers involved in the care, and collects co-payments and deposits for OR and clinic-based treatments.
Administration –
Assists the faculty/surgeon with correspondence and communication with referring health care providers. Validates and updates financial eligibility information for special programs (Ryan White, Veteran’s Leukemia & Lymphomas Society patients) on date of service. Provides front desk and phone coverage as needed; processes and routes prescription requests and ensures emergent, urgent, and acute issues are routed to providers in a timely manner.
Minimum Education and Experience Requirements High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Required Qualifications, Competencies, and Experience
Excellent communication, interpersonal, organizational, and problem-solving skills, and the ability to develop and maintain a positive rapport with patients, faculty members, management, team members, and referring providers.
Ability to adapt to a constantly changing environment.
Ability to maintain composure and professionalism when exposed to stressful situations.
Understanding of financial consequences of each patient interaction and the opportunity cost of a negative first impression to the revenue and goodwill generated.
Working knowledge and experience with Microsoft Office Suite.
When appointing patients, expected to learn, understand and utilize knowledge of various medical insurance plans (participating and non‑participating providers).
Preferred Qualifications, Competencies, and Experience
Experience working in a medical/dental practice or medical/dental field with patient interaction, or an equivalent combination of experience and education.
Undergraduate Degree, College Certificate, or Technical School Certificate in a healthcare-related area.
Working knowledge of EMR software, specifically EPIC.
Special Physical/Mental Requirements Ability to remain calm with a positive customer service attitude.
Campus Security Authority Responsibilities Not Applicable.
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