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Cognizant

Service Desk Analyst: ITIL, ServiceNow & Cloud Access

Cognizant, Montpelier, Vermont, us, 05604

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A leading technology services provider seeks a Service Desk Support Analyst to provide technical support and customer service using ITIL practices. This entry-level position involves troubleshooting Windows, Microsoft 365, and cloud access issues while managing incidents in ServiceNow. Candidates should have a Bachelor's degree in IT or related fields and demonstrate strong analytical and communication skills. The role offers an annual salary starting at $41,600 and benefits including medical insurance and a 401(k) plan. #J-18808-Ljbffr