Senior Service Desk Manager — ITIL & ServiceNow Lead

A leading staffing agency in North Carolina seeks an experienced IT Service Desk Manager to oversee daily operations of support teams. Responsibilities include implementing ITIL best practices, managing escalated issues, and mentoring the service desk team. A bachelor's degree and 5-10 years of experience are required, along with strong ServiceNow knowledge and ITIL certification. The role offers a pay range of $64 – $70 per hour, and benefits including health insurance and a 401(k) plan. #J-18808-Ljbffr