State Farm
Customer Relations Representative - State Farm Agent Team Member
State Farm, Ellicott City, Maryland, United States, 21042
Role Overview
As a Customer Relations Representative, you’ll be a trusted point of contact for many of our clients. You’ll build relationships, resolve concerns, and ensure each customer feels informed and valued. Alongside daily service and policy maintenance, you’ll engage in in‑book sales conversations—helping clients understand coverage options that support their long‑term security and peace of mind. Key Responsibilities
Provide Exceptional Service
– Address client inquiries, policy changes, billing concerns, and general service requests with professionalism and accuracy. Strengthen Customer Relationships
– Conduct routine policy reviews to confirm clients have the right protection in place. Drive In‑Book Sales
– Identify coverage gaps and present additional insurance options within existing customer accounts. Support Daily Agency Operations
– Process updates, follow up on claims, and maintain accurate customer records. Collaborate as a Team
– Work closely with colleagues to achieve retention, service, and growth goals. Qualifications
Strong communication, active listening, and problem‑solving abilities A genuine desire to help others, paired with a proactive and sales‑minded approach Excellent organization and attention to detail Prior customer service, insurance, or sales experience preferred Property & Casualty and Life & Health licenses, or willingness to obtain with agency support Benefits
Competitive base pay + bonus potential tied to retention and in‑book sales Supportive, team‑oriented environment centered around client satisfaction Clear opportunities for professional growth and advancement The opportunity to help protect what matters most to customers — while building a fulfilling long‑term career Compensation
$50,000.00 - $70,000.00 per year
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As a Customer Relations Representative, you’ll be a trusted point of contact for many of our clients. You’ll build relationships, resolve concerns, and ensure each customer feels informed and valued. Alongside daily service and policy maintenance, you’ll engage in in‑book sales conversations—helping clients understand coverage options that support their long‑term security and peace of mind. Key Responsibilities
Provide Exceptional Service
– Address client inquiries, policy changes, billing concerns, and general service requests with professionalism and accuracy. Strengthen Customer Relationships
– Conduct routine policy reviews to confirm clients have the right protection in place. Drive In‑Book Sales
– Identify coverage gaps and present additional insurance options within existing customer accounts. Support Daily Agency Operations
– Process updates, follow up on claims, and maintain accurate customer records. Collaborate as a Team
– Work closely with colleagues to achieve retention, service, and growth goals. Qualifications
Strong communication, active listening, and problem‑solving abilities A genuine desire to help others, paired with a proactive and sales‑minded approach Excellent organization and attention to detail Prior customer service, insurance, or sales experience preferred Property & Casualty and Life & Health licenses, or willingness to obtain with agency support Benefits
Competitive base pay + bonus potential tied to retention and in‑book sales Supportive, team‑oriented environment centered around client satisfaction Clear opportunities for professional growth and advancement The opportunity to help protect what matters most to customers — while building a fulfilling long‑term career Compensation
$50,000.00 - $70,000.00 per year
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