Humana
Claims Research & Resolution Representative 2
Humana, Louisiana, Missouri, United States, 63353
Employer Industry: Healthcare Services
Why consider this job opportunity:
Salary up to $52,300 per year
Opportunity for career advancement and growth within the organization
Work remotely with a flexible schedule
Comprehensive benefits package including medical, dental, vision, and 401(k)
Supportive and collaborative work environment
Commitment to associate engagement and well-being
What to Expect (Job Responsibilities):
Manage inbound calls to address customer needs, including complex financial recovery and issue resolution
Record detailed notes of inquiries, comments, and transactions, and take appropriate actions
Escalate unresolved customer inquiries to ensure timely resolution
Interpret departmental policies to complete assignments effectively
Maintain confidentiality while working remotely and manage multiple priorities
What is Required (Qualifications):
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare-related experience or education
Basic Microsoft Office skills (Word, Excel, Outlook, and Teams)
Strong technical skills with the ability to work across multiple software systems
Ability to manage multiple or competing priorities and demonstrate time management skills
How to Stand Out (Preferred Qualifications):
Bachelor's degree
Prior claims processing experience
Experience in financial recovery and overpayment resolution
Familiarity with Mentor software or similar systems
CRM experience
#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #CompetitivePay #ProfessionalDevelopment
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity:
Salary up to $52,300 per year
Opportunity for career advancement and growth within the organization
Work remotely with a flexible schedule
Comprehensive benefits package including medical, dental, vision, and 401(k)
Supportive and collaborative work environment
Commitment to associate engagement and well-being
What to Expect (Job Responsibilities):
Manage inbound calls to address customer needs, including complex financial recovery and issue resolution
Record detailed notes of inquiries, comments, and transactions, and take appropriate actions
Escalate unresolved customer inquiries to ensure timely resolution
Interpret departmental policies to complete assignments effectively
Maintain confidentiality while working remotely and manage multiple priorities
What is Required (Qualifications):
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare-related experience or education
Basic Microsoft Office skills (Word, Excel, Outlook, and Teams)
Strong technical skills with the ability to work across multiple software systems
Ability to manage multiple or competing priorities and demonstrate time management skills
How to Stand Out (Preferred Qualifications):
Bachelor's degree
Prior claims processing experience
Experience in financial recovery and overpayment resolution
Familiarity with Mentor software or similar systems
CRM experience
#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #CompetitivePay #ProfessionalDevelopment
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr