GovCIO
A prominent IT services firm is looking for a Helpdesk Manager to oversee a team providing Tier 1 support for federal clients in a fully remote setup. This role requires strong leadership and operational management while adhering to ITIL best practices. Key responsibilities include managing a 24x7 service desk, ensuring compliance with SLAs, and mentoring team members. Candidates should have a Bachelor's degree and significant experience in IT services and leadership, with expertise in ITIL practices essential. The position offers competitive compensation in a supportive work environment.
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