GovCIO
A government IT services company is seeking a Helpdesk Manager to lead a team of Service Desk Technicians providing Tier 1 support in a fully remote environment. Candidates should possess strong ITIL knowledge, significant leadership experience, and a commitment to operational excellence. The role includes mentoring technicians, overseeing incident management practices, and ensuring compliance with service levels. Applicants must be able to manage remote teams and may require travel occasionally.
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