GovCIO
A leading IT services provider is seeking a Helpdesk Manager to oversee a team of Service Desk Technicians. This fully remote position requires strong leadership and operational oversight to ensure high service levels in a 24x7 environment. Responsibilities include managing performance metrics, adhering to ITIL best practices, and continuous improvement initiatives. Ideal candidates have a Bachelor’s degree and significant experience in IT service management. Competitive salary offered at $120,000 annually.
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