GovCIO
A leading IT services provider is seeking a Helpdesk Manager to lead a team of Service Desk Technicians providing Tier 1 support in a fully remote environment. This role demands expertise in ITIL practices, operational oversight, and strong leadership skills. Responsibilities include managing SLAs, overseeing incident management, and ensuring continuous improvement initiatives. The successful candidate will have at least 8-12 years of IT experience and proven ability to manage remote teams effectively. A Bachelor's degree and ITIL certification are mandatory.
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