Remote Service Desk Manager: ITIL Lead (24/7)

A leading IT services company seeks a Helpdesk Manager for a fully remote position to lead Tier 1 Service Desk Technicians. The role requires strong leadership and operational oversight while ensuring compliance with ITIL best practices. Responsibilities include managing team productivity, mentoring staff, overseeing incident and problem management, and reporting. Candidates should have a Bachelor's degree and 8-12 years of IT experience, with at least 3 years in a leadership role in a 24x7 environment. #J-18808-Ljbffr