Philips
Product Support Specialist, Enterprise Informatics (United States Remote)
Philips, Myrtle Point, Oregon, United States, 97458
Employer Industry:
Health Technology Why consider this job opportunity:
Salary up to $111,552 Opportunity for annual incentive bonuses and participation in a stock purchase plan Comprehensive benefits program including generous PTO, 401k with up to 7% match, and education reimbursement Work in a collaborative and supportive team environment Chance to contribute to meaningful projects that improve healthcare access and quality What to Expect (Job Responsibilities):
Provide expert-level technical support to internal teams and B2B customers, identifying root causes and coordinating resolutions Manage escalation issues from assessment through resolution, ensuring corrective actions are implemented Collaborate with Market Technical Support Specialists and Field Service Engineers to enhance customer issue resolution Contribute to the deployment of New Product Introductions, including installations and field monitoring activities Maintain knowledge management processes by authoring and reviewing knowledge articles using KCS methodology What is Required (Qualifications):
Minimum of 3 years of experience in technical support or field service, preferably in a B2B health technology environment Experience with medical technology systems, including PACS, DICOM, EMR systems, and HL7 integration Bachelor’s degree in engineering, life sciences, or a related technical field Strong problem-solving abilities and effective communication skills Ability to meet minimum physical, cognitive, and environmental job requirements How to Stand Out (Preferred Qualifications):
Experience with root cause analysis and escalation handling Familiarity with knowledge article management and cross-functional team collaboration Willingness to travel on-site when required #HealthTechnology #TechnicalSupport #CareerOpportunity #CompetitivePay #HealthcareInnovation "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
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Health Technology Why consider this job opportunity:
Salary up to $111,552 Opportunity for annual incentive bonuses and participation in a stock purchase plan Comprehensive benefits program including generous PTO, 401k with up to 7% match, and education reimbursement Work in a collaborative and supportive team environment Chance to contribute to meaningful projects that improve healthcare access and quality What to Expect (Job Responsibilities):
Provide expert-level technical support to internal teams and B2B customers, identifying root causes and coordinating resolutions Manage escalation issues from assessment through resolution, ensuring corrective actions are implemented Collaborate with Market Technical Support Specialists and Field Service Engineers to enhance customer issue resolution Contribute to the deployment of New Product Introductions, including installations and field monitoring activities Maintain knowledge management processes by authoring and reviewing knowledge articles using KCS methodology What is Required (Qualifications):
Minimum of 3 years of experience in technical support or field service, preferably in a B2B health technology environment Experience with medical technology systems, including PACS, DICOM, EMR systems, and HL7 integration Bachelor’s degree in engineering, life sciences, or a related technical field Strong problem-solving abilities and effective communication skills Ability to meet minimum physical, cognitive, and environmental job requirements How to Stand Out (Preferred Qualifications):
Experience with root cause analysis and escalation handling Familiarity with knowledge article management and cross-functional team collaboration Willingness to travel on-site when required #HealthTechnology #TechnicalSupport #CareerOpportunity #CompetitivePay #HealthcareInnovation "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
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