O'Reilly Auto Parts
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Retail Service Specialist
role at
O’Reilly Auto Parts
Location: Fort Worth, TX | Salary: $50,000 – $70,000
The Retail Service Specialist supports the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role also assumes shift‑management responsibilities in the absence of Manager.
Bilingual candidates are encouraged to apply.
Responsibilities
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service levels on the retail showroom, including execution of programs such as Related Sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.
Ensure telephone service meets company policy.
Process all buy‑online/ship‑to‑store, hub‑to‑store transfers and DC add‑orders timely, contacting customers on shipment arrivals.
Handle special orders and outside purchases efficiently, following procedure and using the electronic outside purchase order ledger.
Process retail customer returns and exchanges accurately, issue refunds with correct payment methods, and stage returned merchandise properly.
Invoice all merchandise, including core charges and warranties, before product leaves the store.
Communicate Zipline messages and delegate image‑maker and merchandising tasks.
Ensure team members follow posted work schedules, obtain proper approvals for changes, and clock in/out per policy.
Perform all store opening/closing duties, including day‑end procedures, money deposits, bank deposits, security lights, door security, alarm control, and delivery vehicle security.
Complete any other duties as assigned.
Qualifications
Strong communication skills.
Ability to obtain RSS Certification.
Retail sales experience, preferably in auto parts.
Automotive systems and repair knowledge.
ASE Certification.
Fluency in multiple languages (Spanish highly desired).
Compensation & Benefits
Competitive wages & paid time off.
Stock purchase plan & 401(k) with employer contributions starting day one.
Medical, dental, and vision insurance with optional FSA.
Team member health and wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option.
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Retail Service Specialist
role at
O’Reilly Auto Parts
Location: Fort Worth, TX | Salary: $50,000 – $70,000
The Retail Service Specialist supports the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role also assumes shift‑management responsibilities in the absence of Manager.
Bilingual candidates are encouraged to apply.
Responsibilities
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service levels on the retail showroom, including execution of programs such as Related Sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.
Ensure telephone service meets company policy.
Process all buy‑online/ship‑to‑store, hub‑to‑store transfers and DC add‑orders timely, contacting customers on shipment arrivals.
Handle special orders and outside purchases efficiently, following procedure and using the electronic outside purchase order ledger.
Process retail customer returns and exchanges accurately, issue refunds with correct payment methods, and stage returned merchandise properly.
Invoice all merchandise, including core charges and warranties, before product leaves the store.
Communicate Zipline messages and delegate image‑maker and merchandising tasks.
Ensure team members follow posted work schedules, obtain proper approvals for changes, and clock in/out per policy.
Perform all store opening/closing duties, including day‑end procedures, money deposits, bank deposits, security lights, door security, alarm control, and delivery vehicle security.
Complete any other duties as assigned.
Qualifications
Strong communication skills.
Ability to obtain RSS Certification.
Retail sales experience, preferably in auto parts.
Automotive systems and repair knowledge.
ASE Certification.
Fluency in multiple languages (Spanish highly desired).
Compensation & Benefits
Competitive wages & paid time off.
Stock purchase plan & 401(k) with employer contributions starting day one.
Medical, dental, and vision insurance with optional FSA.
Team member health and wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option.
#J-18808-Ljbffr