Mindlance
Employer Industry: Healthcare Services
Why consider this job opportunity
Entry-level position with opportunities for career advancement and growth within the organization
Work in a virtual environment that promotes diversity and collaboration
Chance to make a positive impact on member and provider experiences
Supportive team culture emphasizing inclusiveness and mutual support
Opportunity to develop skills in customer service and healthcare knowledge
What to Expect (Job Responsibilities)
Handle inbound calls from Medicaid members and providers regarding eligibility, benefits, claims, and billing
Provide accurate and empathetic information about Medicaid policies and coverage
Complete HIPAA-compliant identity verification before discussing member-specific details
Document call interactions and follow-up steps accurately in internal systems
Investigate and resolve issues such as denied claims and billing discrepancies
What is Required (Qualifications)
High School diploma or GED
Entry-level position requiring little or no previous experience
Experience in call center or customer service roles preferred
Basic understanding of Microsoft Word, Excel, Outlook, and Teams
Strong communication skills and ability to multitask using multiple systems
How to Stand Out (Preferred Qualifications)
Close attention to detail and ability to work effectively with multiple systems simultaneously
Problem-solving and critical thinking skills
Emotional intelligence and patience in customer interactions
#HealthcareServices #CustomerSupport #CallCenter #EntryLevel #CareerGrowth
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr
Why consider this job opportunity
Entry-level position with opportunities for career advancement and growth within the organization
Work in a virtual environment that promotes diversity and collaboration
Chance to make a positive impact on member and provider experiences
Supportive team culture emphasizing inclusiveness and mutual support
Opportunity to develop skills in customer service and healthcare knowledge
What to Expect (Job Responsibilities)
Handle inbound calls from Medicaid members and providers regarding eligibility, benefits, claims, and billing
Provide accurate and empathetic information about Medicaid policies and coverage
Complete HIPAA-compliant identity verification before discussing member-specific details
Document call interactions and follow-up steps accurately in internal systems
Investigate and resolve issues such as denied claims and billing discrepancies
What is Required (Qualifications)
High School diploma or GED
Entry-level position requiring little or no previous experience
Experience in call center or customer service roles preferred
Basic understanding of Microsoft Word, Excel, Outlook, and Teams
Strong communication skills and ability to multitask using multiple systems
How to Stand Out (Preferred Qualifications)
Close attention to detail and ability to work effectively with multiple systems simultaneously
Problem-solving and critical thinking skills
Emotional intelligence and patience in customer interactions
#HealthcareServices #CustomerSupport #CallCenter #EntryLevel #CareerGrowth
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr