GovCIO
A leading IT transformation company is seeking a Helpdesk Manager to lead a team of Service Desk Technicians providing Tier 1 support to federal clients in a remote environment. The role requires strong leadership skills, adherence to ITIL best practices, and operational oversight to ensure service levels are consistently met. The ideal candidate will have extensive experience in service desk operations and the ability to effectively manage remote teams, alongside a Bachelor's degree and necessary ITIL certifications.
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