Remote Service Desk Manager: ITIL Lead (24/7)

A government IT services company is seeking a Helpdesk Manager to lead a team of Service Desk Technicians. This fully remote position requires strong leadership and adherence to ITIL best practices while providing Tier 1 support to federal clients. The role involves ensuring service levels are met, mentoring staff, and overseeing operational oversight. Candidates must have substantial experience in IT service management and possess ITIL 4.0 certification. The salary range for this position is $120,000 annually. #J-18808-Ljbffr