Remote Service Desk Manager: ITIL Lead (24/7)

A leading IT services provider is seeking a Helpdesk Manager to lead a remote team in delivering Tier 1 support for federal clients. This role requires strong leadership and operational oversight, ensuring adherence to ITIL best practices. Key responsibilities include monitoring service levels, managing escalations, and implementing improvement initiatives. The ideal candidate has extensive experience in IT Service Desk and ITIL practices, with a Bachelor's degree. Competitive salary offered, full-time employment. #J-18808-Ljbffr