GovCIO
A government IT services company is seeking a Helpdesk Manager to lead a remote team of Service Desk Technicians providing Tier 1 support. The role involves managing operational oversight, ensuring adherence to ITIL best practices, and monitoring service levels. Candidates should have 8-12 years of experience, including at least 3 years in a leadership role. The position offers a competitive salary of USD $120,000.00 per year and focuses on continuous improvement in service delivery.
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