GXO
Employer Industry: Supply Chain Solutions
Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Chance to lead a high-performing team and contribute to service excellence
Flexible scheduling in a 24/7 call center environment, including first and second shifts
Engaging work culture with a focus on employee well-being and productivity
What to Expect (Job Responsibilities)
Supervise the day-to-day operations of customer service representatives to ensure prompt and professional call handling
Coach and mentor team members, conducting periodic performance reviews for a team of 30+ associates
Develop and implement improvement initiatives to enhance service levels and team performance
Monitor and analyze customer service calls for quality assurance and compliance with company policies
Communicate effectively within work groups and during team meetings to drive engagement and performance
What is Required (Qualifications)
Minimum of two years of call center management experience
Strong leadership skills with effective listening and communication abilities
Ability to multitask and manage challenges in a fast-paced environment
Proficient in Microsoft Office, including Word and Excel
High School Diploma or equivalent
How to Stand Out (Preferred Qualifications)
Three years of call center management experience
Knowledge of OMS software
Familiarity with platforms such as AWS, Genesys, iCA, Gladly, Zendesk, Avaya, and Eddie
#SupplyChain #CustomerService #ManagementOpportunity #CareerGrowth #TeamLeadership
“We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.”
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Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Chance to lead a high-performing team and contribute to service excellence
Flexible scheduling in a 24/7 call center environment, including first and second shifts
Engaging work culture with a focus on employee well-being and productivity
What to Expect (Job Responsibilities)
Supervise the day-to-day operations of customer service representatives to ensure prompt and professional call handling
Coach and mentor team members, conducting periodic performance reviews for a team of 30+ associates
Develop and implement improvement initiatives to enhance service levels and team performance
Monitor and analyze customer service calls for quality assurance and compliance with company policies
Communicate effectively within work groups and during team meetings to drive engagement and performance
What is Required (Qualifications)
Minimum of two years of call center management experience
Strong leadership skills with effective listening and communication abilities
Ability to multitask and manage challenges in a fast-paced environment
Proficient in Microsoft Office, including Word and Excel
High School Diploma or equivalent
How to Stand Out (Preferred Qualifications)
Three years of call center management experience
Knowledge of OMS software
Familiarity with platforms such as AWS, Genesys, iCA, Gladly, Zendesk, Avaya, and Eddie
#SupplyChain #CustomerService #ManagementOpportunity #CareerGrowth #TeamLeadership
“We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.”
#J-18808-Ljbffr