City of Baltimore
Collection Representative I - Department of Finance
City of Baltimore, Baltimore, Maryland, United States, 21201
Collections Representative I
A Collections Representative I receives, responds to and resolves telephone inquiries, problems and complaints from customers concerning a wide variety of city bills and payment processing matters. Work of this class involves no supervisory duties or responsibilities. Incumbents receive general supervision from a technical superior. Employees in this class work a conventional workweek. Work is performed in an office where normal working conditions are encountered. Work requires minimal physical exertion. Minimum Qualifications
On or before the date of filing the application, each candidate must: Education
Have graduated from an accredited high school or possession of a GED certificate. Experience - Have three years of experience in high volume public contact work involving complaint and problem resolution. Or (NOTES) Equivalencies: Have an equivalent combination of education and experience. Knowledges, Skills, and Abilities
Knowledge of office practices, procedures and equipment. Skill in communicating effectively, both orally and in writing. Skill in handling irate or hostile callers with tact and diplomacy. Skill in researching records and files, both in hardcopy and on computer. Ability to understand, interpret and explain laws, policies and procedures. Ability to use good judgment in determining appropriate procedures or courses of actions to take to resolve problems. Ability to establish and maintain effective working relationships with others. Ability to operate in a high-volume production environment. Ability to perform arithmetic calculations. Additional Information
Background Check Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed. Probation All persons, including current City employees, selected for this position must complete a mandatory six-month's probation. Eligibility Qualified candidates will be considered for vacancies as they arise, for a period of at least six months. The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final. Education Accreditation Applicants' education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US equivalency. Evaluation agencies information may be obtained at www.naces.org. Selection Process All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination. The training and experience of each candidate will be evaluated for appropriateness and quantity. It is essential, therefore, that you give complete and accurate information on your application. Vagueness or omission may prevent you from being considered for this position. Qualified candidates will not be listed in rank order. Examination Process Applicants must provide sufficient information on their application to show that they meet the qualifications for this recruitment. Successful applicants will be placed on the employment certified eligible list for at least six months. The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be required to complete supplemental questions to further examine specific Knowledge, Skills and Abilities of the position. Therefore, it is important that you provide complete and accurate information on your application. Note: Those eligibles who are under final consideration for appointment will be required to authorize the release of criminal conviction information. Your Recruiter: Ayomide Arodoye, Recruitment & Talent Acquisition Specialist II can be contacted via email at Ayomide.Arodoye@baltimorecity.gov. Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodation during the hiring process should contact Human Resources directly. Do not attach your request for accommodation to the application. Baltimore City is an Equal Opportunity Employer
A Collections Representative I receives, responds to and resolves telephone inquiries, problems and complaints from customers concerning a wide variety of city bills and payment processing matters. Work of this class involves no supervisory duties or responsibilities. Incumbents receive general supervision from a technical superior. Employees in this class work a conventional workweek. Work is performed in an office where normal working conditions are encountered. Work requires minimal physical exertion. Minimum Qualifications
On or before the date of filing the application, each candidate must: Education
Have graduated from an accredited high school or possession of a GED certificate. Experience - Have three years of experience in high volume public contact work involving complaint and problem resolution. Or (NOTES) Equivalencies: Have an equivalent combination of education and experience. Knowledges, Skills, and Abilities
Knowledge of office practices, procedures and equipment. Skill in communicating effectively, both orally and in writing. Skill in handling irate or hostile callers with tact and diplomacy. Skill in researching records and files, both in hardcopy and on computer. Ability to understand, interpret and explain laws, policies and procedures. Ability to use good judgment in determining appropriate procedures or courses of actions to take to resolve problems. Ability to establish and maintain effective working relationships with others. Ability to operate in a high-volume production environment. Ability to perform arithmetic calculations. Additional Information
Background Check Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed. Probation All persons, including current City employees, selected for this position must complete a mandatory six-month's probation. Eligibility Qualified candidates will be considered for vacancies as they arise, for a period of at least six months. The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final. Education Accreditation Applicants' education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US equivalency. Evaluation agencies information may be obtained at www.naces.org. Selection Process All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination. The training and experience of each candidate will be evaluated for appropriateness and quantity. It is essential, therefore, that you give complete and accurate information on your application. Vagueness or omission may prevent you from being considered for this position. Qualified candidates will not be listed in rank order. Examination Process Applicants must provide sufficient information on their application to show that they meet the qualifications for this recruitment. Successful applicants will be placed on the employment certified eligible list for at least six months. The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be required to complete supplemental questions to further examine specific Knowledge, Skills and Abilities of the position. Therefore, it is important that you provide complete and accurate information on your application. Note: Those eligibles who are under final consideration for appointment will be required to authorize the release of criminal conviction information. Your Recruiter: Ayomide Arodoye, Recruitment & Talent Acquisition Specialist II can be contacted via email at Ayomide.Arodoye@baltimorecity.gov. Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodation during the hiring process should contact Human Resources directly. Do not attach your request for accommodation to the application. Baltimore City is an Equal Opportunity Employer