Alphabe Insight Inc
Customer Account Representative
Alphabe Insight Inc, Birmingham, Alabama, United States, 35275
Company Description
About Us
At Messa Sync, we help brands communicate with clarity and impact. We're a results-driven communications and branding partner that blends strategy, storytelling, and design to deliver measurable outcomes. Our team values collaboration, curiosity, and continuous improvement-because great ideas become even better when we build them together.
Job Description
Job Description We are seeking a dedicated and detail-oriented
Customer Account Representative
to manage and nurture client relationships, ensure satisfaction, and support overall account growth. The ideal candidate will have excellent communication skills, a strong sense of responsibility, and the ability to manage multiple client accounts effectively.
Responsibilities Serve as the main point of contact for assigned customer accounts. Build and maintain strong, long-term relationships with clients. Respond promptly to customer inquiries and resolve any issues efficiently. Monitor account activity, ensuring deliverables meet client expectations. Collaborate with internal teams to ensure successful project execution. Identify opportunities to upsell or cross-sell services to existing clients. Maintain accurate records of customer interactions and transactions. Qualifications
Qualifications
Bachelor's degree in Business Administration, Communications, or related field preferred. Proven experience in account management, customer service, or a related role. Strong verbal and written communication skills. Excellent organizational and time-management abilities. Ability to work independently and collaboratively in a fast-paced environment. Proficiency in Microsoft Office Suite and CRM software. Additional Information
Benefits
Competitive salary within the range of $58,000 - $67,000 annually. Opportunities for professional growth and career advancement. Comprehensive health, dental, and vision insurance. Paid time off, holidays, and flexible scheduling. Supportive and collaborative team environment.
About Us
At Messa Sync, we help brands communicate with clarity and impact. We're a results-driven communications and branding partner that blends strategy, storytelling, and design to deliver measurable outcomes. Our team values collaboration, curiosity, and continuous improvement-because great ideas become even better when we build them together.
Job Description
Job Description We are seeking a dedicated and detail-oriented
Customer Account Representative
to manage and nurture client relationships, ensure satisfaction, and support overall account growth. The ideal candidate will have excellent communication skills, a strong sense of responsibility, and the ability to manage multiple client accounts effectively.
Responsibilities Serve as the main point of contact for assigned customer accounts. Build and maintain strong, long-term relationships with clients. Respond promptly to customer inquiries and resolve any issues efficiently. Monitor account activity, ensuring deliverables meet client expectations. Collaborate with internal teams to ensure successful project execution. Identify opportunities to upsell or cross-sell services to existing clients. Maintain accurate records of customer interactions and transactions. Qualifications
Qualifications
Bachelor's degree in Business Administration, Communications, or related field preferred. Proven experience in account management, customer service, or a related role. Strong verbal and written communication skills. Excellent organizational and time-management abilities. Ability to work independently and collaboratively in a fast-paced environment. Proficiency in Microsoft Office Suite and CRM software. Additional Information
Benefits
Competitive salary within the range of $58,000 - $67,000 annually. Opportunities for professional growth and career advancement. Comprehensive health, dental, and vision insurance. Paid time off, holidays, and flexible scheduling. Supportive and collaborative team environment.