Support.com
BRCO RCSA Program Manager
Support.com - Austin, Texas, us, 78716
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Overview
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Overview
Description
The
Manager, BRCO RCSA Facilitators
will play a critical role in driving the successful program management and execution of Comerica's RCSA Program in accordance with the newly developed RCSA Policy and assessment framework to produce consistent and high-quality results in a timely fashion. They will directly contribute to the development, maintenance, and ongoing enhancement of RCSA program key performance and risk indicators. The Manager will lead a centralized team of facilitators (10) to ensure consistent and appropriate coverage of businesses and program completion through workshops within the desired timeline. They will plan, schedule, and provide structure, guidance, and expertise to drive quality of results across the Bank. While most facilitators will report directly into their respective Line of Business (LOB) Business Control Office (BRCO) team, this role will continue to partner with the SLOD to enhance the RCSA structure and execution across various BRCO departments. The Manager will partner with the First Line of Defense (Business Control Officers, Process & Control Owners) as well as the Second Line of Defense to drive consensus and ensure RCSAs are completed in accordance with the Enterprise Risk Management policy and framework. Position Responsibilities:
Partner and liaise with Front Line of Defense (Business Control Officer, Process & Control Owners, and AU Owner), Second Line of Defense, and other risk partners to ensure RCSA program elements adhere to and are executed in accordance with RCSA policy and framework. Plan and schedule the RCSA process across various business units, ensuring risks and controls are comprehensively identified, accurately assessed, and documented in the system of record and reported. Provide structure, process, guidance, and expertise to the RCSA Workshop program, driving consensus, providing clarity around risk management concepts, and influencing conversations to promote framework consistency. Contribute to the development, maintenance, and ongoing enhancement of governance, Assessment Unit & BRCO scorecards, and program health/status dashboards to ensure metrics / key performance indicators are appropriate for the RCSA program. Ensure the consistency and quality of RCSA results through regular engagement and information sharing across the facilitator team. Assist with managing the flow of RCSA workshops to ensure assessments stay within time, budget, and scope. Drive tracking, reporting, and follow-up of RCSA workshop outcomes. Manage HR and financial aspects, including selecting, motivating, and retaining high-performing talent, fostering teamwork and continuous improvement. Support the development of direct reports through coaching and performance management, and manage team expenses and budgets. Perform other duties as required.
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Manager, BRCO RCSA Facilitators
will play a critical role in driving the successful program management and execution of Comerica's RCSA Program in accordance with the newly developed RCSA Policy and assessment framework to produce consistent and high-quality results in a timely fashion. They will directly contribute to the development, maintenance, and ongoing enhancement of RCSA program key performance and risk indicators. The Manager will lead a centralized team of facilitators (10) to ensure consistent and appropriate coverage of businesses and program completion through workshops within the desired timeline. They will plan, schedule, and provide structure, guidance, and expertise to drive quality of results across the Bank. While most facilitators will report directly into their respective Line of Business (LOB) Business Control Office (BRCO) team, this role will continue to partner with the SLOD to enhance the RCSA structure and execution across various BRCO departments. The Manager will partner with the First Line of Defense (Business Control Officers, Process & Control Owners) as well as the Second Line of Defense to drive consensus and ensure RCSAs are completed in accordance with the Enterprise Risk Management policy and framework. Position Responsibilities:
Partner and liaise with Front Line of Defense (Business Control Officer, Process & Control Owners, and AU Owner), Second Line of Defense, and other risk partners to ensure RCSA program elements adhere to and are executed in accordance with RCSA policy and framework. Plan and schedule the RCSA process across various business units, ensuring risks and controls are comprehensively identified, accurately assessed, and documented in the system of record and reported. Provide structure, process, guidance, and expertise to the RCSA Workshop program, driving consensus, providing clarity around risk management concepts, and influencing conversations to promote framework consistency. Contribute to the development, maintenance, and ongoing enhancement of governance, Assessment Unit & BRCO scorecards, and program health/status dashboards to ensure metrics / key performance indicators are appropriate for the RCSA program. Ensure the consistency and quality of RCSA results through regular engagement and information sharing across the facilitator team. Assist with managing the flow of RCSA workshops to ensure assessments stay within time, budget, and scope. Drive tracking, reporting, and follow-up of RCSA workshop outcomes. Manage HR and financial aspects, including selecting, motivating, and retaining high-performing talent, fostering teamwork and continuous improvement. Support the development of direct reports through coaching and performance management, and manage team expenses and budgets. Perform other duties as required.
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