Info Way Solutions
Network Technician - Consultant
Info Way Solutions - Columbia, South Carolina, us, 29228
Work at Info Way Solutions
Overview
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Overview
Posting title: IT - SCDPPPS - Network Technician - Consultant
Posting ID: 7673
Location: 293 Greystone, Columbia, SC - 29210
The State of South Carolina is looking for a Desktop Support Technician Why is this position open: Rebid Max Bill Rate: $82.17 Will close to submissions on 08/11 at 5:00PM EST. Interview Process: 1 round, Virtual/Online - could potentially be a second round Duration of the Contract: 6 months Possibility for Extension: Yes Work Location: Fully Onsite Candidate Location: Candidate MUST be a SC resident. No relocation allowed.
Full job description attached & required/preferred technical skills are stated below. Seeking a candidate proficient in documentation creation, including both technical and user documentation, as well as training delivery. The ideal candidate must demonstrate the ability to troubleshoot issues related to desktops, printers, networks, and MDM-managed iPhones. Candidate should be able to communicate efficiently across various levels of the organization.
Required Skills:
Education : Bachelor's Degree or MASTER'S DEGREE IN COMPUTER SCIENCE, OR INFORMATION SYSTEMS/TECHNOLOGY MANAGEMENT Or 5+ years of equivalent work experience.
1.) 5+ years of experience IN ENTERPRISE DESKTOP SUPPORT AND CUSTOMER SERVICE.
2.) SKILLED IN DESKTOP ADMINISTRATION FOR WINDOWS 10 AND WINDOWS 11
3.) At least 3 years of experience in System Administration
4.) At least 3 years of experience with all of the following: SCCM (System Center Configuration Manager), MDM (Mobile Device Management), and GPO (Group Policy Object)
Preferred Skills:
1.) GOOD UNDERSTANDING OF DESKTOP SUPPORT CONCEPTS FOR THE ENTERPRISE AS IT RELATES TO TROUBLESHOOTING NETWORK ENDPOINTS.
2.) Mobile device management - Airwatch, MS Intune
3.)Lansweeper
Daily Duties / Responsibilities:
Works under limited supervision in the administration, planning, installation, configuration, maintenance, and support of computer hardware, software, printers, and network connectivity. Updates tickets in the ticketing system on all it-related issues and assists helpdesk personnel with lower tier support when requested. Monitors cyber threats, attacks, and vulnerabilities such as viruses, ransomware, worms, trojans, keyloggers, adware, bots, rats, and logic bombs. Participates in network troubleshooting for connection-based issues between endpoint devices and distribution switches. Processes inventory and maintenance requests for computer systems and printers on the network. Conducts and aids in inventory of computer equipment across all agency regions of SC. Assists in preparing new systems and devices for employees. Updates active directory information for users and conducts password resets and system configuration updates using SCCM. Required Skills:
Experienced in enterprise desktop support and customer service. Skilled in desktop administration for windows 7 and windows 10. Demonstrative abilities to troubleshoot desktop, printer, network and MDM iphone issues. Excellent customer service and communication skills via phone, email, and in-person, working with a wide range of situations and personalities Must be able to efficiently perform remote and onsite technical work. Could be supporting people at different sites. Must be able to update user and system information in active directory and SCCM. IT network, virtual environments, database, and storage Windows 10 or 11 enterprise GPO (Windows Group Policy Object) Administration Windows Security - Group Policy VOIP Windows Server 2019 M365 Preferred Skills:
Strong personal, ethical, and moral standards Good understanding of desktop support concepts for the enterprise as it relates to troubleshooting network endpoints. Good interpersonal skills Proactive and self-motivated Self-starter with the ability to prioritize workload and manage time. Willingness to learn new things and take ownership. Required Education:
Bachelor's Degree or Master's Degree in computer science, or information systems/technology management or equivalent work experience.
Preferred Certifications:
A+ Network+ Security+ MCSA: Windows 10
***These are preferred, not required
Posting ID: 7673
Location: 293 Greystone, Columbia, SC - 29210
The State of South Carolina is looking for a Desktop Support Technician Why is this position open: Rebid Max Bill Rate: $82.17 Will close to submissions on 08/11 at 5:00PM EST. Interview Process: 1 round, Virtual/Online - could potentially be a second round Duration of the Contract: 6 months Possibility for Extension: Yes Work Location: Fully Onsite Candidate Location: Candidate MUST be a SC resident. No relocation allowed.
Full job description attached & required/preferred technical skills are stated below. Seeking a candidate proficient in documentation creation, including both technical and user documentation, as well as training delivery. The ideal candidate must demonstrate the ability to troubleshoot issues related to desktops, printers, networks, and MDM-managed iPhones. Candidate should be able to communicate efficiently across various levels of the organization.
Required Skills:
Education : Bachelor's Degree or MASTER'S DEGREE IN COMPUTER SCIENCE, OR INFORMATION SYSTEMS/TECHNOLOGY MANAGEMENT Or 5+ years of equivalent work experience.
1.) 5+ years of experience IN ENTERPRISE DESKTOP SUPPORT AND CUSTOMER SERVICE.
2.) SKILLED IN DESKTOP ADMINISTRATION FOR WINDOWS 10 AND WINDOWS 11
3.) At least 3 years of experience in System Administration
4.) At least 3 years of experience with all of the following: SCCM (System Center Configuration Manager), MDM (Mobile Device Management), and GPO (Group Policy Object)
Preferred Skills:
1.) GOOD UNDERSTANDING OF DESKTOP SUPPORT CONCEPTS FOR THE ENTERPRISE AS IT RELATES TO TROUBLESHOOTING NETWORK ENDPOINTS.
2.) Mobile device management - Airwatch, MS Intune
3.)Lansweeper
Daily Duties / Responsibilities:
Works under limited supervision in the administration, planning, installation, configuration, maintenance, and support of computer hardware, software, printers, and network connectivity. Updates tickets in the ticketing system on all it-related issues and assists helpdesk personnel with lower tier support when requested. Monitors cyber threats, attacks, and vulnerabilities such as viruses, ransomware, worms, trojans, keyloggers, adware, bots, rats, and logic bombs. Participates in network troubleshooting for connection-based issues between endpoint devices and distribution switches. Processes inventory and maintenance requests for computer systems and printers on the network. Conducts and aids in inventory of computer equipment across all agency regions of SC. Assists in preparing new systems and devices for employees. Updates active directory information for users and conducts password resets and system configuration updates using SCCM. Required Skills:
Experienced in enterprise desktop support and customer service. Skilled in desktop administration for windows 7 and windows 10. Demonstrative abilities to troubleshoot desktop, printer, network and MDM iphone issues. Excellent customer service and communication skills via phone, email, and in-person, working with a wide range of situations and personalities Must be able to efficiently perform remote and onsite technical work. Could be supporting people at different sites. Must be able to update user and system information in active directory and SCCM. IT network, virtual environments, database, and storage Windows 10 or 11 enterprise GPO (Windows Group Policy Object) Administration Windows Security - Group Policy VOIP Windows Server 2019 M365 Preferred Skills:
Strong personal, ethical, and moral standards Good understanding of desktop support concepts for the enterprise as it relates to troubleshooting network endpoints. Good interpersonal skills Proactive and self-motivated Self-starter with the ability to prioritize workload and manage time. Willingness to learn new things and take ownership. Required Education:
Bachelor's Degree or Master's Degree in computer science, or information systems/technology management or equivalent work experience.
Preferred Certifications:
A+ Network+ Security+ MCSA: Windows 10
***These are preferred, not required