David's Bridal
Overview
Join to apply for the
Seasonal Alterations Specialist
role at
David's Bridal . Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David’s Bridal and report to the Store Manager. They are expected to exemplify friendly, knowledgeable, and technical expertise and provide superior customer service. This position is part of the store team and reflects the value and qualities of the David’s Bridal brand. Responsibilities
Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person; communicate clearly; adapt style to suit customers by problem solving; demonstrate excellent phone skills and resolve conflicts. Use all systems to manage the customer flow to deliver a five-star customer experience. Maintain service levels by being Prepared, Welcoming, Meeting Needs and being present for customers; complete operational checklists and address emotional and practical needs. Provide an exceptional service experience to multiple customers at one time and contribute to the store’s Five-Star Customer Service goal. Proactively address customer concerns with confidence; know when to escalate and partner with the leadership team. Explain how alterations can enhance gown fit for events; promote all alteration services and personalization options. Assist stylists in closing sales by consulting with customers regarding gown fit and customization. Maintain store standards to support a flawless shopping experience and adhere to the Dress Code Policy. Greet and escort alterations customers to and from appointments; inspect garments altered/steamed/pressed to ensure pristine condition before final delivery. Respond promptly to customer questions with product and service information; build long-term relationships to meet customer satisfaction and loyalty. Maintain inventory management by processing special orders pickups and ensuring first-quality standards for all merchandise. Ensure alteration pricing aligns with company standards and manage all alterations, fittings, sewing, steaming, pressing and spot cleaning to company standards. Resolve customer service issues swiftly and in line with company guidelines; support cash wrap processes and ensure transactions are accurate. Keep alterations room clean and well-organized; perform duties as assigned by store management. Education & Credentials
High school diploma or equivalent 1-2 years of prior retail experience in an apparel or specialty store environment Prior sewing experience required, preferably in bridal and/or special occasion production environment Prior experience with computerized POS is a plus Seasonal Benefits & Compensation
Flexible schedules 40% merchandise discount $400 bonus for every referral hired with NO LIMIT* Competitive hourly pay rates & team bonus Additional terms and conditions apply Company Info and Notices
David’s Bridal encourages applications from all qualified candidates and accommodates persons with disabilities. For accommodation information, contact Human Resources at humanresources@dbi.com or 610.943.6200. Disclaimer: This description highlights the general nature and level of work; it is not comprehensive. Actual duties will vary. Pay ranges depend on location, experience, and other factors.
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Join to apply for the
Seasonal Alterations Specialist
role at
David's Bridal . Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David’s Bridal and report to the Store Manager. They are expected to exemplify friendly, knowledgeable, and technical expertise and provide superior customer service. This position is part of the store team and reflects the value and qualities of the David’s Bridal brand. Responsibilities
Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person; communicate clearly; adapt style to suit customers by problem solving; demonstrate excellent phone skills and resolve conflicts. Use all systems to manage the customer flow to deliver a five-star customer experience. Maintain service levels by being Prepared, Welcoming, Meeting Needs and being present for customers; complete operational checklists and address emotional and practical needs. Provide an exceptional service experience to multiple customers at one time and contribute to the store’s Five-Star Customer Service goal. Proactively address customer concerns with confidence; know when to escalate and partner with the leadership team. Explain how alterations can enhance gown fit for events; promote all alteration services and personalization options. Assist stylists in closing sales by consulting with customers regarding gown fit and customization. Maintain store standards to support a flawless shopping experience and adhere to the Dress Code Policy. Greet and escort alterations customers to and from appointments; inspect garments altered/steamed/pressed to ensure pristine condition before final delivery. Respond promptly to customer questions with product and service information; build long-term relationships to meet customer satisfaction and loyalty. Maintain inventory management by processing special orders pickups and ensuring first-quality standards for all merchandise. Ensure alteration pricing aligns with company standards and manage all alterations, fittings, sewing, steaming, pressing and spot cleaning to company standards. Resolve customer service issues swiftly and in line with company guidelines; support cash wrap processes and ensure transactions are accurate. Keep alterations room clean and well-organized; perform duties as assigned by store management. Education & Credentials
High school diploma or equivalent 1-2 years of prior retail experience in an apparel or specialty store environment Prior sewing experience required, preferably in bridal and/or special occasion production environment Prior experience with computerized POS is a plus Seasonal Benefits & Compensation
Flexible schedules 40% merchandise discount $400 bonus for every referral hired with NO LIMIT* Competitive hourly pay rates & team bonus Additional terms and conditions apply Company Info and Notices
David’s Bridal encourages applications from all qualified candidates and accommodates persons with disabilities. For accommodation information, contact Human Resources at humanresources@dbi.com or 610.943.6200. Disclaimer: This description highlights the general nature and level of work; it is not comprehensive. Actual duties will vary. Pay ranges depend on location, experience, and other factors.
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