Retail Associate Job at Ross Stores, Inc. in Sunset Valley

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience: success, career growth, teamwork, and our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.

General Corporate context: Ross Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment and ongoing development.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate greets customers, follows company standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate is expected to perform a range of functions in all areas of the Store as business needs require, and may be assigned additional tasks as needed to achieve customer service and operational goals.

Essential Functions

• Understand that safety is the number one priority and practice safe behaviors.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment; keep exits clear; report unsafe conditions to Store Leadership.
• Treat customers and associates with respect and courtesy; be friendly and professional; recognize fellow Associates via company recognition programs.
• Assist customers: register-trained, help with merchandise, answer questions politely and knowledgeably; greet customers with eye contact and a smile; thank customers at checkout.
• Provide prompt responses to customers; respond to service calls; address issues courteously, involving Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks (sweeping, mopping, dusting, wiping, replenishing restrooms) and maintain clean, organized areas and high-touch surfaces.
• Maintain professional appearance and adhere to dress code.
• Daily sizing and recovery to ensure neat, clean, and well-merchandised stores.
• Expedite newly received merchandise to the sales floor; merchandise items per guidelines and maintain brand familiarity within departments.
• Understand Loss Prevention programs and merchandise protection standards; follow MOS policies and proper processing of items.
• Follow cash handling and transaction procedures with accuracy and discretion.
• Demonstrate a sense of urgency to maximize productivity and minimize steps in workflow.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications and Special Skills

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use all store equipment, stand/walk for up to 100% of shift, and move around the Store.
• Ability to bend, squat, kneel, climb, carry, reach and stoop; occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies; for Stockroom shifts, ability to push/pull/lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities. It is not a comprehensive listing and contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer and complies with all applicable discrimination laws.

Additional Job Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail

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