Retail Associate Job at Ross Stores, Inc. in Green Valley

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, a leading off-price retail chain with over 2,200 stores, a history of success and growth, and a focus on delivering high-quality brands and on-trend merchandise at extraordinary savings. We aim to provide a fun and exciting treasure-hunt shopping experience for customers.

As Part Of Our Team, You Will Experience:

• Success: Our winning team pursues excellence while learning and evolving
• Career growth: We develop industry-leading talent because Ross grows when our people grow
• Teamwork: We work together to solve hard problems and find the right solution
• Commitment to Diversity, Equality & Inclusion and to our community

Ross Corporate is headquartered in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment and ongoing development opportunities for our teams.

General Purpose

The Retail Associate is responsible for ensuring customers have a positive shopping experience. The Associate greets customers, maintains a clean work area, ensures proper merchandise presentation, and follows company standards across all work centers. The role may involve performing a range of tasks in all areas of the store as business needs require, and may include additional tasks in specific situations to achieve customer service and operational goals.

Essential Functions

• Maintain safety as the number one priority and practice safe behaviors.
• Maintain a safe, clutter-free sales floor; report unsafe conditions to Store Leadership.
• Treat customers and associates with respect and courtesy; greet customers and recognize fellow associates per company programs.
• Assist customers, be register-trained, help with merchandise, and answer questions in a polite and knowledgeable manner. Greet customers with eye contact, smiles, and “hello” throughout the store; say “thank you” at each register transaction.
• Provide prompt and courteous responses to customer needs and service calls; involve Store Leadership as needed.
• Represent and support the Company brand at all times; safeguard confidential information, cash, and merchandise.
• Perform cleaning tasks and replenish supplies to maintain a neat store environment.
• Adhere to dress code and maintain a professional appearance.
• Execute daily sizing and recovery to keep the store neat, clean, and well-organized for merchandising standards.
• Expedite newly received merchandise to the sales floor and merchandise items per guidelines; maintain brand name familiarity within departments to assist customers.
• Understand Loss Prevention programs and merchandise protection standards.
• Follow MOS (Mark-Out-of-Stock) policies and proper processing of MOS items; notify Store Leadership to review disposals.
• Follow cash handling procedures and maintain accuracy with bankable tenders.
• Demonstrate urgency and maximize productivity by following store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effective communication with Customers, Associates and Store Leadership in a friendly, respectful manner
• Ability to perform basic mathematical calculations commonly used in retail environments

Physical Requirements

• Ability to use all Store equipment, including PDTs, registers and PCs as required
• Ability to stand, walk, and move around the store up to 100% of working time
• Ability to bend, squat, kneel, climb, reach, and stoop regularly
• Ability to push, pull and lift more than 25 pounds occasionally
• Ability to use janitorial equipment, rolling racks, ladders and other supplies
• Stockroom shifts may require lifting up to 20 pounds

Supervisory Responsibilities

None

Disclaimer

This job description summarizes primary duties and responsibilities. It is not a comprehensive listing and contents may change at management’s discretion. Ross is an equal employment opportunity employer and is committed to complying with all applicable laws prohibiting discrimination.