Ross Stores, Inc. is hiring: Retail Associate in Land O' Lakes

Retail Associate at Ross Stores, Inc.

Overview

Our values start with our people. Bring your talents to Ross, a leading off-price retail chain with over 2,200 stores. We focus on providing customers with high-quality brands and on-trend merchandise at extraordinary savings, in a fun and exciting treasure-hunt environment.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Retail Associate is expected to perform a range of functions in all areas of the Store as business needs require, and may be asked to perform additional tasks to achieve customer service and operational goals.

Essential Functions

• Safety is the number one priority; practice safe behaviors in all activities.
• Maintain awareness on the sales floor to create a safe and secure environment; keep egress clear and report any unsafe conditions to Store Leadership.
• Treat Customers and Associates with respect and courtesy; be friendly and professional at all times.
• Assist Customers as needed — register-trained, assist with merchandise, and answer questions politely and knowledgeably; greet Customers with eye contact, a smile, and a “hello” throughout the Store, and say “thank you” at every register transaction.
• Provide prompt responses to Customer inquiries and service calls; resolve issues courteously and escalate to Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies) to maintain merchandise, customer and Team areas.
• Maintain a professional appearance and adhere to the dress code.
• Perform daily sizing and recovery to keep the store neat, clean, and merchandised to standards.
• Expedite new merchandise to the sales floor, merchandise items per guidelines, and maintain brand name familiarity within departments to assist Customers.
• Understand Loss Prevention programs and merchandise protection standards.
• Safeguard confidential information, cash and credit card information, and merchandise.
• Follow MOS policies and proper handling of disposals after review by Store Leadership.
• Follow policies for cash, checks, card transactions, refunds, voids and offline procedures; maintain accuracy with tenders.
• Demonstrate urgency to maximize productivity and minimize steps in workflow.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effective communication with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations used in retail environments.

Physical Requirements / ADA

• Ability to use all Store equipment, including PDTs, registers and PC as required.
• Ability to stand, walk, and move around the Store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other supplies.
• Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities. It is not intended to be a comprehensive listing, and contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer and complies with applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, disability, sex, veteran status, marital or domestic partnership status, medical condition, genetic information, gender identity/expression, sexual orientation, and other protected categories.