Ross Stores, Inc. is hiring: Retail Associate in Leesburg

Retail Associate – Ross Stores, Inc.

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. We focus on offering customers high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure-hunt experience.

As part of our team, you will experience opportunities for career growth and a culture that emphasizes diversity, inclusion, teamwork, and community involvement.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate greets Customers, treats fellow Associates with respect, follows company standards, maintains a clean work area, and ensures proper merchandise presentation. The role may require performing a range of functions across store areas as business needs require.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe shopping environment; keeps egress clear and reports unsafe conditions to Store Leadership.
• Treats Customers and Associates with respect and courtesy; greets Customers with eye contact, a smile, and a friendly attitude; thanks customers at checkout.
• Assists Customers as needed — is register-trained, answers questions, and helps with merchandise.
• Responds promptly to Customer Service needs and escalates to Store Leadership when required.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks (sweeping, mopping, dusting, counters, restrooms) to maintain a clean store and well-presented merchandise.
• Maintains a professional appearance and adheres to the dress code.
• Performs daily sizing and recovery to keep the store neat, organized, and merchandised to standards.
• Expedites newly received merchandise to the sales floor and merchandising per monthly guidelines.
• Understands Loss Prevention and merchandise protection standards.
• Safeguards confidential information and company assets.
• Follows MOS policies for identification, processing, and disposal of merchandise as needed.
• Handles cash, checks, cards, and refunds with accuracy and adherence to procedures.
• Demonstrates urgency and maximizes productivity by following store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the Store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to lift and push/pull up to 25 pounds (up to 20 pounds for stockroom shifts).
• Ability to use janitorial equipment and ladders as needed.
• Other qualifications may apply based on assignments.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Equal Opportunity

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We are committed to maintaining a diverse and inclusive workforce and to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, disability, sex, veteran status, marital status, medical condition, genetic information, gender identity or expression, sexual orientation, or any other protected status.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail