Ross Stores, Inc. is hiring: Retail Associate in Lincoln

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Overview

Ross Stores, Inc. is a Fortune 500 company with over 2,200 stores and 2023 revenues of $20.4 billion. We are a leading off-price retail chain focused on delivering high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience. Our values start with our people, and we are committed to creating an inclusive work environment with opportunities for development and growth.

As part of our team, you will experience a culture that emphasizes success, career growth, teamwork, and diversity, equality & inclusion in our community.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate greets customers, follows company standards, maintains a clean work area, ensures proper merchandise presentation, and performs a range of tasks as business needs require across store areas.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keeps egress clear and reports unsafe conditions to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times.
• Assists Customers in any way necessary: register-trained, assists with merchandise, and answers questions politely and knowledgeably; greets Customers with eye contact, smiles, and courtesy throughout the store.
• Provides prompt and efficient responses to Customer needs and escalates to Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies) to maintain merchandise, customer and Team areas.
• Maintains a professional appearance and adheres to the Company's dress code.
• Performs daily sizing and recovery to keep the store neat, clean, and well-merchandised.
• Expedites newly received merchandise to the sales floor, merchandises items per guidelines, and maintains brand name familiarity to assist Customers.
• Understands Loss Prevention programs and merchandise protection standards as applicable.
• Safeguards confidential information, cash, and merchandise; demonstrates integrity in all interactions.
• Follows MOS (Miss-Out-of-Stock) policies and processes disposals with proper approvals.
• Handles cash, check, charge card and refund transactions with accuracy and security.
• Demonstrates urgency and maximizes productivity by following Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop; occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Stockroom shifts may require pushing, pulling, and lifting more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities. It is not intended to be comprehensive or all-inclusive and contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We are committed to complying with laws prohibiting discrimination based on race, color, religious creed, age, national origin, disability, sex, veteran status, marital status, and other protected categories.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Sales and Business Development; Industries: Retail