Ross Stores, Inc. is hiring: Retail Associate in Hawthorne

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus is on providing customers with high-quality brands and on-trend merchandise at extraordinary savings, while delivering a fun and exciting treasure hunt experience.

Overview

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate engages with Customers, maintains a clean work area, follows company standards, and supports merchandise presentation. The role may involve performing a range of functions in all areas of the Store as business needs require.

Essential Functions

• Safety is the number one priority; practice safe behaviors in all duties.
• Maintain awareness on the sales floor to create a safe and secure shopping environment; keep egress clear and report unsafe conditions to Store Leadership.
• Treat Customers and Associates with respect and courtesy; greet Customers and assist with merchandise; be register-trained and handle transactions accurately.
• Provide prompt, courteous responses to Customer inquiries and service calls; involve Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks to maintain a neat store and well-maintained merchandise areas.
• Maintain a professional appearance and comply with the dress code.
• Perform daily sizing and recovery per company best practices to maintain an organized store.
• Expedite newly received merchandise to the sales floor, merchandise items per guidelines, and assist Customers with brand-name familiarity within departments.
• Understand Loss Prevention programs and merchandise protection standards.
• Safeguard confidential information, cash, and merchandise; follow MOS policies and proper disposal procedures as needed.
• Handle cash, check, credit card, and refund transactions with accuracy and integrity.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications and Skills

• Ability to effectively communicate with Customers, Associates, and Store Leadership in a friendly, cooperative manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements

• Ability to use Store equipment, stand/walk for extended periods, and move around the Store.
• Ability to bend, squat, kneel, reach, and assist with stock as needed; may require lifting more than 25 pounds.
• Associates working Stockroom shifts: ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description summarizes the primary duties and responsibilities. It is not an exhaustive listing of duties and responsibilities and is subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We evaluate applicants based on skills, abilities, and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, disability, sex, veteran status, marital or registered domestic partnership status, or other protected statuses.

The base pay range for this role is $16.50 - $17.00 per hour. The range is influenced by factors including experience, skills, qualifications, location, and is one component of total compensation. Some jurisdictions may have different requirements.

For applicants applying in certain jurisdictions, applicable fair chance and non-discrimination laws apply.

Job posting may include location-specific details and related duties. Role titles and responsibilities may be adjusted to meet business needs.