Retail Associate Job at Ross Stores, Inc. in Lincolnton

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc. 2 days ago — Be among the first 25 applicants. Our values start with our people; join a team that values you!

Ross Stores is a leading off-price retail chain with over 2,200 stores and a strong track record of success and growth. We focus on bringing customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience the following:

• Success: Our winning team pursues excellence while learning and evolving
• Career growth: We develop industry-leading talent because Ross grows when our people grow
• Teamwork: We work together to solve hard problems and find the right solution
• Diversity, Equality & Inclusion, and community: We celebrate backgrounds, identities, and ideas of those who work and shop with us; our differences make us stronger

General corporate information: Ross’s corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, Ross is a Fortune 500 company committed to an inclusive work environment and ongoing development for our teams.

General Purpose

The Retail Associate is responsible for ensuring customers have a positive shopping experience. The Associate greets customers, maintains a clean work area, ensures proper merchandise presentation, and supports a range of tasks across store areas as business needs require.

Essential Functions

• Safety is the number one priority; maintain awareness to create a safe shopping environment and promptly address unsafe conditions
• Maintain a clutter-free sales floor and clear egress; report unsafe conditions to Store Leadership
• Treat customers and associates with respect; greet customers and assist with merchandise and questions
• Assist customers at the register and with merchandise; respond promptly to Customer Service calls
• Represent and support the company brand at all times
• Perform cleaning tasks and replenish supplies to maintain store areas and restrooms
• Maintain professional appearance and adhere to dress code
• Perform daily sizing and recovery to ensure neat, clean, and organized stores
• Expedite newly received merchandise to the sales floor per guidelines and assist customers with brand familiarity
• Understand Loss Prevention programs and merchandise protection standards
• Safeguard confidential information, cash, and merchandise
• Follow MOS policies and cash handling procedures; maintain accuracy with bankable tenders
• Demonstrate urgency to maximize productivity and follow store best practices

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful manner
• Ability to perform basic mathematical calculations commonly used in retail environments

Physical Requirements/Ada

• Ability to use store equipment (PDTs, registers, PC) as required
• Ability to stand, walk, and move around the store up to 100% of working time
• Ability to bend, squat, kneel, climb, carry, reach, and stoop
• Ability to occasionally push, pull, and lift more than 25 pounds
• Ability to use janitorial equipment and ladders; some assignments may require other qualifications
• Stockroom shifts: ability to regularly push, pull, and lift more than 20 pounds

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of primary duties and responsibilities. It is not comprehensive and contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion based on skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on protected characteristics and other categories.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development
• Retail