Ross Stores, Inc. is hiring: Retail Associate in Hanford

Overview

Retail Associate role at Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. We focus on high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure-hunt experience. As part of our team, you will experience our values including success, career growth, teamwork, and a commitment to diversity, equality and inclusion.

• Success: Our winning team pursues excellence while learning and evolving
• Career growth: We develop industry-leading talent because Ross grows when our people grow
• Teamwork: We work together to solve problems and find the right solution
• Diversity, Equality & Inclusion: We celebrate diverse backgrounds, identities and ideas and strive to be a positive force in our community

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. Ross is a Fortune 500 company committed to an inclusive work environment and ongoing development for our teams.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate greets Customers, follows company standards, maintains a clean work area, and ensures proper merchandise presentation. The role encompasses a range of tasks across store areas as business needs require, with additional duties assigned as needed to meet customer service and operational goals.

Essential Functions

• Safety is the top priority; maintain a safe shopping environment and report unsafe conditions to Store Leadership.
• Maintain awareness on the sales floor to ensure a safe, secure environment; keep egress clear and report hazards.
• Treat Customers and Associates with respect and courtesy; participate in Company recognition programs.
• Assist Customers: register-trained, help with merchandise, answer questions politely and knowledgeably; greet Customers throughout the store.
• Provide prompt customer service; respond to service calls, resolve issues courteously, escalate to Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks and replenish supplies to maintain stores to standards.
• Maintain professional appearance and comply with dress code.
• Perform daily sizing and recovery to keep the store neat, organized, and merchandised to standards.
• Expedite newly received merchandise to the sales floor and merchandise according to guidelines; maintain brand familiarity within departments to assist Customers.
• Understand Loss Prevention programs and merchandise protection standards.
• Demonstrate integrity and safeguard confidential information, cash, and merchandise.
• Follow MOS policies and proper processing of disposals and notify Store Leadership for approvals.
• Follow policies on cash, checks, cards and refunds; maintain accuracy in handling tenders.
• Demonstrate urgency to maximize productivity and minimize steps in workflow.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications and Special Skills Required

• Effective communication with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the Store up to 100% of working time.
• Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other supplies.
• Stockroom shifts may require lifting up to 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of primary duties and responsibilities. It is not an all-inclusive listing and contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer and complies with applicable laws prohibiting discrimination based on race, color, religion, age, national origin, disability, sex, veteran status, marital status, and other protected categories.

Base pay range: $16.50 - $17.00 per hour. The base pay range is dependent on factors including experience, skills, qualifications, education, certifications, seniority, and location. This range is a component of total compensation.

Employment type: Full-time | Job function: Sales and Business Development | Industries: Retail

Note: Some lines may refer to job alerts or related postings outside of the core description and have been omitted to maintain focus on this role.