Retail Associate Job at Ross Stores, Inc. in Onalaska

Overview

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Ross is a Fortune 500 off-price retail chain with over 2,200 stores. We focus on offering customers high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and engaging shopping experience.

Responsibilities

• Provide a positive shopping experience by greeting customers, maintaining eye contact, and offering friendly service.
• Maintain a clean work area and ensure proper merchandise presentation.
• Follow company best practices across all work centers and assist customers with merchandise and questions in a courteous manner.
• Process transactions accurately and handle cash, checks, or other payment methods per company procedures.
• Assist in loss prevention, safety, and security efforts; maintain a safe shopping environment.
• Perform cleaning tasks (sweeping, mopping, dusting, disinfecting high-touch areas) and restock as needed.
• Adhere to dress code and maintain a professional appearance.
• Expedite newly received merchandise to the sales floor and ensure timely merchandising per monthly guidelines.
• Understand MOS (Mark-Out-of-Stock) policies and merchandise protection standards.
• Work to maximize productivity by following store best practices and minimizing unnecessary steps.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications and Skills

• Ability to effectively communicate with Customers, Associates, and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use store equipment, including registers and PDAs.
• Ability to stand, walk, and move around the store for up to 100% of shift.
• Ability to bend, squat, kneel, climb, reach, lift up to 25 pounds (20 pounds for stockroom shifts), and operate janitorial equipment.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities and is subject to change at management’s discretion. Ross is an equal employment opportunity employer and is committed to a diverse and inclusive workforce.

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