Retail Associate Job at Ross Stores, Inc. in Kennett Square

Overview

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Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. We aim to provide customers with high-quality brands and on-trend merchandise at extraordinary savings, while offering a fun and exciting treasure-hunt shopping experience.

Ross Corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. In 2023, Ross reported revenues of $20.4 billion and is a Fortune 500 company committed to an inclusive work environment and ongoing development for our teams.

Responsibilities / Essential Functions

• Ensure customers have a positive shopping experience: greet customers, maintain eye contact, smile, and be courteous and professional at all times.
• Follow store best practices, maintain a clean work area, and ensure proper merchandise presentation.
• Engage in tasks across store areas as needed to meet customer service and operational goals.
• Safety is the top priority: maintain a safe, clutter-free sales floor and report unsafe conditions to Store Leadership.
• Assist customers in merchandise questions, operate registers, and respond promptly to customer service calls.
• Represent and support the Ross brand at all times; safeguard confidential information and merchandise.
• Perform cleaning tasks (sweeping, mopping, dusting, disinfecting high-touch areas) and restock/restroom maintenance as needed.
• Adhere to dress code and maintain a professional appearance.
• Execute store layouts and daily tasks to ensure neat, clean, and organized presentation according to guidelines.
• Process newly received merchandise and expedite to the sales floor per monthly presentation guidelines.
• Understand Loss Prevention programs and merchandise protection standards.
• Follow MOS policies, cash handling procedures, and minimize steps in workflows to maximize productivity.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications and Special Skills

• Effective communication with Customers, Associates, and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use store equipment (PDTs, registers) as required.
• Ability to stand, walk, and move around the store up to 100% of working time.
• Ability to bend, squat, kneel, climb, reach, and stoop; lift up to 25 pounds occasionally.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Stockroom shifts may require pushing/pulling and lifting more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities and is not all-inclusive. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer and prohibits discrimination based on protected characteristics. Rossi is committed to complying with applicable laws prohibiting discrimination and promoting a diverse workforce.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail