Retail Associate Job at Ross Stores, Inc. in Vienna

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

General Information

• Corporate headquarters: Dublin, CA
• Buying offices: New York City, Los Angeles, and Boston
• Distribution centers: nationwide
• 2023 revenues: $20.4 billion
• Fortune 500 company with commitment to inclusive work environment

Responsibilities

• Ensure customers have a positive shopping experience; greet customers in a courteous and friendly manner and maintain a clean work area.
• Engage in tasks across store areas as assigned; perform additional tasks as needed to meet customer service and operational goals.
• Maintain safety, awareness on the sales floor, and a clutter-free environment; report unsafe conditions to Store Leadership.
• Provide prompt, courteous customer service; assist with merchandise, answer questions, and handle transactions accurately.
• Represent and support the company brand at all times.
• Perform cleaning tasks and replenish supplies to maintain merchandise and team areas.
• Assist with merchandising, daily sizing and recovery to keep the store neat and well-presented.
• Expedite newly received merchandise to the sales floor per guidelines and maintain brand name familiarity within departments.
• Follow Loss Prevention, MOS, cash handling, and other store policies to protect assets.
• Demonstrate urgency and efficiency in performing duties while minimizing steps and touches in workflow.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use store equipment including PDTs, registers, and PCs as required.
• Ability to stand, walk, and move around the store for up to 100% of shift.
• Regular bending, squatting, kneeling, climbing, carrying, reaching, and stooping; occasionally push, pull and lift over 25 pounds.
• Ability to use janitorial equipment and rolling racks.
• Stockroom shifts may require lifting over 20 pounds.

Supervisory Responsibilities

None

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail

Disclaimer

This job description is a summary of the primary duties and responsibilities. It is not a comprehensive listing and contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, disability, sex, veteran status, marital status, medical condition, genetic information, gender identity, or any other protected category.