Ross Stores, Inc. is hiring: Retail Associate in Covina

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. We focus on delivering high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience opportunities for growth, teamwork, and a commitment to diversity, equality, and inclusion.

General information

• Corporate headquarters: Dublin, CA; buying offices in New York City, Los Angeles, and Boston; 8 distribution centers nationwide.
• Fortune 500 company with revenues in 2023 of $20.4 billion.

Responsibilities

• Ensure customers have a positive shopping experience by greeting customers, making eye contact, and providing friendly service.
• Maintain a clean work area and ensure proper merchandise presentation.
• Be engaged in assigned tasks across store areas as business needs require.
• Follow company best practices and assist with additional tasks as needed to support customer service and operations.

Essential Functions

• Safety is the number one priority; practice safe behaviors at all times.
• Maintain awareness on the sales floor to create a safe, clutter-free environment; report unsafe conditions.
• Treat customers and associates with respect; recognize fellow associates using company programs.
• Assist customers, be register-trained, answer questions, and greet customers throughout the store.
• Respond promptly to customer service calls and escalate to Store Leadership when needed.
• Represent and support the Company brand; safeguard confidential information and merchandise.
• Perform cleaning tasks and replenish supplies to maintain store areas.
• Maintain professional appearance and dress code.
• Perform daily sizing and recovery to keep the store neat, clean, and merchandised to standards.
• Expedite newly received merchandise to the sales floor and adhere to presentation guidelines.
• Understand Loss Prevention policies and merchandise protection standards.
• Follow MOS policies and cash handling procedures with accuracy.
• Demonstrate urgency to perform duties efficiently and follow Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications and Special Skills

• Effective communication with Customers, Associates, and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use store equipment, including PDTs, registers, and PCs as required.
• Ability to stand, walk, and move around the store up to 100% of the working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to lift and push/pull up to 25 pounds (20 pounds for stockroom shifts).
• Ability to use janitorial equipment, rolling racks, ladders, and other supplies.

Employment details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail

Disclaimer: This job description is a summary of duties and responsibilities and is subject to change at management’s discretion. Ross is an equal employment opportunity employer and complies with applicable laws prohibiting discrimination. The base pay range for this role is $16.50 - $17.00, depending on factors such as experience, skills, qualifications, seniority, and location. Other rewards vary by position and location. This posting may reflect posting-specific information and is not a guarantee of employment.