Ross Stores, Inc. is hiring: Retail Associate in Santa Cruz

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. We focus on delivering high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun shopping experience.

Essential Functions

• Understand that safety is the number one priority and practice safe behaviors in everything you do.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment; keep egress clear and report unsafe conditions to Store Leadership.
• Treat Customers and Associates with respect and courtesy; be friendly and professional at all times.
• Assist Customers as needed; be register-trained, help with merchandise, and answer questions politely and knowledgeably. Greet Customers with eye contact, a smile, and a friendly hello; thank Customers at checkout.
• Provide prompt and efficient responses to Customer inquiries; respond to Service calls immediately and escalate issues to Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks and restock as needed to maintain a neat, clean, and well-merchandised store.
• Maintain professional appearance and adhere to the company dress code.
• Execute daily sizing and recovery to ensure an organized store that meets presentation standards.
• Expedite newly received merchandise to the sales floor and merchandise items per monthly presentation guidelines.
• Understand Loss Prevention programs and merchandise protection standards.
• Safeguard confidential information, cash, and merchandise; demonstrate integrity in all interactions.
• Follow MOS policies, cash handling procedures, and refunds/transactions accurately.
• Demonstrate a sense of urgency to maximize productivity and align with Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the store up to 100% of working time.
• Ability to bend, squat, kneel, climb, reach, and stoop; occasional lifting up to 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other supplies.
• Stockroom shifts may require regular lifting up to 20 pounds.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail

Disclaimer

This job description is a summary of the primary duties and responsibilities and is not intended to be all-inclusive. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer and complies with applicable laws prohibiting discrimination based on protected characteristics.

Compensation

The base pay range for this role is $16.50 - $17.00 per hour. The base pay range depends on factors including experience, skills, qualifications, education, seniority, and location. Other rewards vary by position and location.