Retail Associate Job at Ross Stores, Inc. in Visalia

Overview

Retail Associate role at Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. We focus on delivering high-quality brands and on-trend merchandise at extraordinary savings while providing a fun shopping experience.

As part of our team, you will experience a culture that values success, career growth, teamwork, and our commitment to Diversity, Equality & Inclusion, and community.

Ross Corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. As a Fortune 500 company, we are committed to providing an inclusive environment with continuous learning opportunities.

Essential Functions and Responsibilities

• Understand that safety is the top priority and practice safe behaviors in all tasks.
• Maintain awareness on the sales floor to create a safe, clean, and secure shopping environment; keep exits clear and report unsafe conditions to Store Leadership.
• Greet Customers with eye contact, a smile, and courtesy; interact respectfully with Associates and customers; assist with merchandise and questions in a polite and knowledgeable manner.
• Respond promptly to Customer service needs and escalate to Store Leadership when necessary.
• Represent and support the Company brand at all times.
• Perform cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies) to maintain store standards.
• Maintain professional appearance and adhere to dress code.
• Perform daily sizing and recovery to ensure a neat, clean, well-merchandised store.
• Expedite newly received merchandise to the sales floor, merchandise items per guidelines, and maintain brand familiarity within departments to assist Customers.
• Understand Loss Prevention programs and merchandise protection standards.
• Safeguard confidential information and company assets.
• Follow MOS policies for identification, processing, and disposal of MOS merchandise; handle cash, checks, cards, and refunds with accuracy.
• Demonstrate urgency to maximize productivity and adhere to Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications and Special Skills Required

• Effective communication with Customers, Associates, and Store Leadership in a friendly and respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/ADA

• Ability to use all Store equipment, including PDTs, registers, and PC as required.
• Ability to stand, walk, and move around the store up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop; occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies; stockroom shifts may require lifting more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities and is not a comprehensive listing. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer and complies with all applicable anti-discrimination laws.