Ross Stores, Inc. is hiring: Retail Associate in Waco

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. We focus on providing customers with high-quality brands and on-trend merchandise at extraordinary savings, while delivering a fun shopping experience.

As part of our team, you will experience a values-driven environment that prioritizes people, diversity, and community.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate greets customers in a courteous and friendly manner, treats fellow Associates with respect, and follows company standards for cleanliness, merchandise presentation, and customer service. The Associate may perform a range of tasks across store areas as business needs require and may be asked to perform additional tasks to achieve customer service and operational goals.

Essential Functions

• Understand that safety is the number one priority; practice safe behaviors at all times.
• Maintain situational awareness on the sales floor to ensure a safe, clutter-free environment and access to exits; report unsafe conditions to Store Leadership.
• Greet customers with eye contact, a smile, and courteous language; assist with merchandise and questions in a helpful, knowledgeable manner; respond promptly to Customer Service calls.
• Represent and support the Company brand at all times; maintain a professional appearance per company dress code.
• Perform cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors) and restock/restroom upkeep as needed to maintain store standards.
• Expedite newly received merchandise to the sales floor and merchandise items per monthly presentation guidelines; maintain product knowledge within departments to assist Customers.
• Follow Loss Prevention awareness programs and merchandise protection standards; follow MOS policies and proper disposal processes with Store Leadership approval when applicable.
• Handle cash, checks, cards, refunds, and voids with accuracy; demonstrate urgency and efficiency in workflow by following Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills

• Effective communication with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use Store equipment, including PDTs, registers and PCs.
• Ability to stand, walk, and move around the store up to 100% of working time.
• Ability to bend, squat, kneel, climb, reach, and stoop; occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• For Stockroom shifts: ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimers

This job description is a summary of the primary duties and responsibilities and is not intended to be comprehensive. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion based on skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, disability, sex, veteran status, marital or domestic partnership status, medical condition, genetic information, gender identity or expression, sexual orientation, or any other protected status.