Retail Associate Job at Ross Stores, Inc. in Lexington

Overview

Our values start with our people. Ross is a leading off-price retail chain with over 2,200 stores. We focus on delivering high-quality brands and on-trend merchandise at extraordinary savings while providing a fun, treasure-hunt experience for customers.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate greets customers in a courteous and friendly manner, treats fellow Associates with respect, follows company standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may perform a range of tasks in all areas of the Store as business needs require and may be assigned additional tasks to achieve customer service and operational goals.

Essential Functions

• Understand safety is the top priority and practice safe behaviors at all times.
• Maintain a high level of awareness on the sales floor to create a safe shopping environment; keep egress clear and report unsafe conditions to Store Leadership.
• Treat Customers and Associates with respect; be friendly and professional; recognize fellow Associates via company programs.
• Assist Customers as needed—register-trained, help with merchandise, answer questions politely and knowledgeably; greet Customers throughout the Store and thank them at checkout.
• Provide prompt, courteous responses to Customer inquiries; respond to service calls immediately and involve Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks to maintain a neat and presentable store area (sweeping, mopping, dusting, sanitizing high-touch areas, replenishing restroom supplies).
• Maintain professional appearance and adhere to dress code.
• Perform daily sizing and recovery to keep the store neat, clean, and organized per standards.
• Expedite newly received merchandise to the sales floor and merchandise items per monthly presentation guidelines.
• Understand Loss Prevention programs and merchandise protection standards.
• Demonstrate integrity and safeguard confidential information, cash and merchandise.
• Follow MOS policies for identification and processing of MOS merchandise and notify leadership for disposals.
• Follow cash/credit procedures, and maintain accuracy in handling tendered transactions.
• Demonstrate urgency and maximize productivity by following Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Ability to effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use store equipment, including PDTs and registers as required.
• Ability to stand, walk, and move around the Store up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to push, pull and lift more than 25 pounds occasionally.
• Ability to use janitorial equipment, rolling racks, ladders and other supplies.
• Stockroom shifts: ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description summarizes primary duties and responsibilities. It is not intended to be comprehensive or all-inclusive. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer and is committed to complying with all applicable laws prohibiting discrimination based on protected characteristics.