Cox Communications is hiring: Retail Sales Associate in Costa Mesa

Overview

Ever stepped into a retail store and had a phenomenal customer service experience? Cox Communications is looking for a Retail Sales Associate who creates those experiences by connecting with customers and driving sales while making them feel valued. You could earn up to $57,172 per year (27.49/hr.).

This role involves following the retail routine of working some evenings, weekends, and holidays. You will report to the Store Manager and take guidance from the Assistant Store Manager and other team Specialists.

What You'll Do

• Explain and demonstrate product capabilities and offer suggestions based on the customer's wants and needs.
• Meet or exceed targets regarding customer experience, sales, and retention.
• Assist with the opening/closing of one of our store retail environments.
• Properly handle cash.
• Engage in workshops, special events, and product demos.
• Support fellow sales agents when needed.
• Continuously expand knowledge of current Cox products as well as competitor product offerings by participating in regular training classes.
• May be required to work in other locations in the same geographical area.

What’s In It For You?

We offer a competitive compensation package and benefits.

• As part of a customer loyalty–driven team, there is a variable targeted total compensation of $57,172 ($27.49/hr.) while high earners (the top 10%) reach an average annual compensation of just over $74,4559 ($35.80/hr.). Targeted total compensation may vary based on location, experience, and achievement of minimum sales targets. Compensation includes a full-time hourly base rate of $19.00/hr plus monthly targeted commissions of $1,471. A ramp period of up to 2 months to adjust to commission earnings is provided.
• Competitive pay plus uncapped commission, 401k with company matching, comprehensive medical benefits, and other compensation perks. We also offer free Internet and other Cox discounted services, tuition reimbursement, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance, and more.
• Our culture values people and fosters recognition, collaboration, and support across all levels of the organization. You’ll work alongside colleagues who understand you and celebrate successes together.
• Growth opportunities to learn and train, with potential to explore roles across the Cox family of businesses, including future opportunities in sectors like cleantech, health care, and transportation mobility.

Who You Are

Qualifications

Minimum:

• HS diploma/GED or up to 2 years of relevant work experience.
• Ability to meet established sales, retention, and customer experience targets.
• Strong interpersonal and communication skills to effectively sell products using a consultative, solutions-based approach and influence customer decisions.
• Ability to build relationships and adapt to a diverse customer base.
• Ability to multi-task and prioritize in a service-oriented, fast-paced team environment.
• Ability to be mobile within the store for long periods of time to greet customers and demonstrate products and services.
• Computer literacy with an aptitude for learning communication products, services, and accessories.
• Willingness to work a flexible schedule which includes weekends, evenings, and holidays.
• Ability to lift 25-50 pounds to help manage stock room inventory.

• Preferred:
• Some college experience with a focus in sales, business and/or management.
• One year of experience in a related field (e.g., Sales, Retail Sales, Service Industry).
• Experience selling Wireless/Mobile products.
• Fluency in Spanish, both written and spoken.

Compensation & Benefits

Salary: USD 17.88 - 26.83 per hour. The hourly rate may vary based on location and experience. This role is also eligible for an annual incentive/commission target of $17,652.00.

Benefits include a minimum of sixteen hours of paid time off every month and seven paid holidays per year, plus eligible leave options (bereavement, time off to vote, jury duty, volunteer time off, military leave, parental leave) and other standard benefits.

Applicants must be authorized to work in the United States for any employer without current or future sponsorship.