Retail Sales Associate Job at Cox Communications in Dana Point

Overview

Ever stepped into a retail store and had a phenomenal customer service experience? Felt great, didn’t it? How would you like to be responsible for creating those experiences with the potential of earning $57,172 per year (27.49/hr.)? Cox Communications is looking for a Retail Sales Associate who creates those experiences; someone who connects easily with others and can drive sales while making customers feel special. If you love to learn, apply that knowledge to create mind-blowing customer satisfaction and join Cox to connect customers with game-changing technology, products, and services. This role requires you to follow the retail routine of working some evenings, weekends, and holidays and to report to the Store Manager with guidance from the Assistant Store Manager and other team Specialists.

What You’ll Do

• Explain and demonstrate product capabilities as well as offer suggestions based on customer wants and needs
• Meet or exceed targets regarding customer experience, sales, and retention
• Assist with the opening/closing of one of our store retail environments
• Properly handle cash
• Engage in workshops, special events, and product demos
• Support fellow sales agents when needed
• Continuously expand knowledge of current Cox products as well as competitor product offerings by participating in regular training classes
• May be required to work in other locations in the same geographical area

What’s In It For You?

Excellent question, and we have some good answers that we hope you like.

• As part of a customer loyalty-driven team, there is a variable targeted total compensation of $57,172 ($27.49/hr.) while high earners (the top 10%) reach an average annual compensation of just over $74,4559 ($35.80/hr.). Targeted total compensation may vary based on location, candidate experience level, and successful completion of minimum sales targets. Compensation includes a full-time hourly base rate of $19.00/hr plus monthly targeted commissions of $1,471. Employees also receive a ramp period of up to 2 months to adjust to commission earnings.
• Competitive pay plus uncapped commission plan and other compensation perks (401k + company matching, comprehensive medical benefits, etc.). We also offer free Internet and other Cox discounted services, tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and more.
• Good work should be rewarded; Cox values people and aims to create an environment where relationships are crafted with care and successes are celebrated. You’ll find a workplace where colleagues support and understand you.
• Growth opportunities to learn and train so you can sharpen your skills and explore opportunities across the Cox family of businesses, with potential to work in other sectors like cleantech, health care, and transportation mobility in the future.

Who You Are

Qualifications:

Minimum:

• HS diploma/GED or up to 2 years of relevant work experience
• Ability to meet established sales, retention, and customer experience targets
• Strong interpersonal and communication skills to effectively sell products using a consultative, solutions-based approach and influence customer decisions
• Ability to build relationships and adapt to a diverse customer base
• Ability to multi-task and prioritize in a service-oriented, fast-paced team environment
• Ability to be mobile within the store for long periods of time to greet customers and demonstrate products and services
• Computer literacy with an aptitude for learning communication products, services, and accessories
• Willingness to work a flexible schedule which includes weekends, evenings, and holidays
• Ability to lift 25-50 pounds to help manage stock room inventory

• Preferred:
• Some college experience with a focus in sales, business and/or management
• One year of experience in related field (i.e. Sales, Retail Sales, Service Industry, etc.)
• Experience selling Wireless/Mobile products
• Fluency in Spanish, both written and spoken

Compensation & Benefits

USD 17.88 - 26.83 per hour. The hourly rate may vary within the anticipated range based on factors such as location and experience. This role is also eligible for an annual incentive/commission target of $17,652.00.

Benefits: Employees are eligible for a minimum of sixteen hours of paid time off every month and seven paid holidays, plus additional paid time off for bereavement, voting, jury duty, volunteering, military leave, and parental leave. Applicants must be authorized to work in the United States without current or future sponsorship.