Espinosa Neuroscience
Job Summary
We are seeking a dedicated and organized Front Desk Agent to join our team. The ideal candidate will be the first point of contact for patients and visitors, providing exceptional customer service while managing administrative tasks in a fast-paced medical environment. This role requires proficiency in various medical office procedures and systems, ensuring smooth operations at the front desk. Duties Greet patients and visitors warmly, ensuring a positive first impression. Manage multi-line phone systems, addressing inquiries and directing calls appropriately. Schedule appointments and manage patient flow efficiently. Perform insurance verification and assist with patient intake processes. Maintain accurate medical records and documentation in compliance with HIPAA regulations. Utilize electronic health record (EHR) systems such as Epic, Meditech, Athenahealth, eClinicalWorks, and Dentrix for documentation and scheduling. Review care plans and assist with medical coding using CPT coding, ICD-9, and ICD-10. Handle clerical tasks including filing, typing, and data entry with attention to detail. Provide administrative support to medical staff as needed. Ensure the front desk area is organized and welcoming. Requirements Previous experience in a medical office or clinic setting is preferred. Familiarity with medical terminology, insurance processes, and health information management is essential. Proficiency in EMR systems; experience with Eaglesoft or similar software is a plus. Strong computer skills including Microsoft Office Suite; typing speed of at least 40 WPM is desirable. Excellent phone etiquette and customer service skills are required to interact effectively with patients. Bilingual candidates are encouraged to apply to enhance patient communication. Knowledge of dental terminology is beneficial for those applying to dental offices. Strong organizational skills with the ability to multitask in a busy environment. Ability to maintain confidentiality of sensitive information in accordance with HIPAA guidelines. Join our team as a Front Desk Agent where you will play a crucial role in delivering outstanding patient service while supporting our healthcare professionals. Your contributions will help ensure that our patients receive the highest level of care from their very first interaction. Job Type: Full-time Pay: $ $19.00 per hour Expected hours: 40 per week Ability to Commute: Boca Raton, FL Required) Ability to Relocate: Boca Raton, FL 33431: Relocate before starting work (Required) Work Location: In person
We are seeking a dedicated and organized Front Desk Agent to join our team. The ideal candidate will be the first point of contact for patients and visitors, providing exceptional customer service while managing administrative tasks in a fast-paced medical environment. This role requires proficiency in various medical office procedures and systems, ensuring smooth operations at the front desk. Duties Greet patients and visitors warmly, ensuring a positive first impression. Manage multi-line phone systems, addressing inquiries and directing calls appropriately. Schedule appointments and manage patient flow efficiently. Perform insurance verification and assist with patient intake processes. Maintain accurate medical records and documentation in compliance with HIPAA regulations. Utilize electronic health record (EHR) systems such as Epic, Meditech, Athenahealth, eClinicalWorks, and Dentrix for documentation and scheduling. Review care plans and assist with medical coding using CPT coding, ICD-9, and ICD-10. Handle clerical tasks including filing, typing, and data entry with attention to detail. Provide administrative support to medical staff as needed. Ensure the front desk area is organized and welcoming. Requirements Previous experience in a medical office or clinic setting is preferred. Familiarity with medical terminology, insurance processes, and health information management is essential. Proficiency in EMR systems; experience with Eaglesoft or similar software is a plus. Strong computer skills including Microsoft Office Suite; typing speed of at least 40 WPM is desirable. Excellent phone etiquette and customer service skills are required to interact effectively with patients. Bilingual candidates are encouraged to apply to enhance patient communication. Knowledge of dental terminology is beneficial for those applying to dental offices. Strong organizational skills with the ability to multitask in a busy environment. Ability to maintain confidentiality of sensitive information in accordance with HIPAA guidelines. Join our team as a Front Desk Agent where you will play a crucial role in delivering outstanding patient service while supporting our healthcare professionals. Your contributions will help ensure that our patients receive the highest level of care from their very first interaction. Job Type: Full-time Pay: $ $19.00 per hour Expected hours: 40 per week Ability to Commute: Boca Raton, FL Required) Ability to Relocate: Boca Raton, FL 33431: Relocate before starting work (Required) Work Location: In person